Building a Stronger Brand with Effective Social Media Customer Service
Social media customer service is when businesses provide support to their customers through social media platforms such as Facebook, Twitter, Instagram, and LinkedIn.
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Emotional Intelligence : A Game Changer for Improving Customer Service
Customer service is undergoing a dramatic transformation. By 2026, Gartner predicts 60% of customer service interactions will be handled by AI agents - a significant leap from less than 5% in 2022.
10 Customer Service Metrics You Should Track to Improve Satisfaction
Customer service has changed a lot in recent years. With the rise of AI technology, shifting customer expectations, and the need for personalized experiences, businesses now have to interact with their customers in new ways.
10 Surprising Ways Automation is Changing Manufacturing
Manufacturing is on the verge of a major transformation, powered by the unstoppable force of automation. With over 3.5 million industrial robots deployed worldwide, automation has become the foundation of modern manufacturing operations.
How Generative AI Is Shaping the Future of Enterprise Customer Support
Generative AI is changing the game for enterprise customer support, transforming how businesses engage with their customers. This groundbreaking technology powers smart chatbots and virtual assistants that can comprehend, reply to, and resolve customer inquiries with impressive precision.
Customer Service in Aba : The Ultimate Guide for 2025
Located in the heart of Nigeria's commercial landscape, Aba is a shining example of entrepreneurial spirit and economic vitality. This bustling city has earned its reputation as a powerhouse of trade, manufacturing, and retail activities, attracting merchants and customers from all over West Africa.